AUTONET TV

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At TJ's Auto Center Inc., your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886

A Stitch in Time at TJ's Auto Center Inc.

You probably have heard that expression, "A stitch in time saves nine." In other words, if you fix an issue at its early stages, it will prevent a much more difficult problem later. That's certainly the case with your vehicle, and here's a true story to demonstrate it.

A driver noticed his vehicle was due for an oil change, so he took it in to his service facility early in the morning so he could wait while the work was performed. The technician routinely checks the battery on vehicles just before extreme weather is approaching (cold or hot), so with winter coming up, he hooked up the load tester (it measures voltage while a load is put on the battery). It showed the battery wasn't holding a charge well.

The technician checked the manufacturing date on the battery, too (most batteries have a date stamped in code somewhere on them). The date showed it was five years old. While batteries can last more than five years, many technicians say you should expect to get anywhere from three to six years out of them, depending on what they go through.

So, this battery was getting a little long in the tooth, and it wasn't holding a charge particularly well. But how much current was it being sent by the vehicle's alternator? If it wasn't getting enough, that might be a factor. A test of the charging system showed the alternator was putting out the correct amount of power. The technician recommended replacing the battery, and the driver agreed.

That was the stitch in time. Had the technician not checked the battery, that driver likely would have been stranded the next time he tried to start his vehicle on a very cold day. What originally was supposed to be just an oil change led to a technician's sharp diagnosis and a little preventative maintenance for one fortunate driver. Sometimes timing is everything.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886

Procrastination Prevention in Rockford

Every one of us has a little procrastinator inside us. Some put off getting our teeth cleaned. Others put off answering our emails. Yet others put off calling friends and family (sorry, Uncle Joe). And there are those of us who put off getting our vehicle's service done, whether it's a repair or regular maintenance. You may make the excuse that you don't have time, it can wait until tomorrow, you have other things to do.

Well, there are some things you should NEVER put off when it comes to your vehicle because that procrastination could have dire consequences down the road.

The biggest one is changing your oil. Yes, it's one of those things you may hear somebody nag you about, but changing your vehicle's oil regularly is probably the one thing that will do the most to keep things running smoothly… and well. It's the lubricant that keeps metal engine parts from wearing out. Oil doesn't last forever and it gets dirty, so you have to swap it out for fresh every so often. How often? Your TJ's Auto Center Inc. service advisor can tell you, and your owner's manual has the manufacturer's recommendations, too.

You have to keep the right amount of air in your tires. They don't inflate themselves! You may have a newer vehicle that has a tire pressure monitor built in and lets you know when a tire is over- or under-inflated. Don't ignore those warning lights! If your vehicle doesn't have those electronic monitors, have our pros at TJ's Auto Center Inc. check your pressure every so often. If your tires have the right amount of air in them, they'll last longer, save you money and keep you much safer on the road.

Make sure you have the right amount of vital fluids in your vehicle. The important ones (besides oil) are brake fluid, transmission fluid and coolant. Without the right amount of brake fluid, your vehicle may be hard to stop. Without the right level of transmission fluid, gear shifting may be erratic. And without the right amount of coolant, your engine may overheat.

Ok, so if you put off calling your Uncle Joe today, he probably will be ok with that. But when it comes to these important vehicle maintenance points, prevent procrastination… and prevent problems down the road.

We’d love to hear from you. Let us know if you have any questions.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886

The Engine Gets a Boost (Turbocharged Engine Maintenance)

If someone told you that your vehicle could have the same power but with a smaller engine, wouldn't that sound like great idea? Just think, a smaller engine would save you money at the gas station and you'd still get the same horsepower.

The technology to do just that has been around for a long time. It's called a turbocharger.

Race cars and other performance vehicles have been using turbochargers for years. It gives them a power boost without the need of a bigger engine, saving them fuel and pit stops.

Automakers have offered turbo gasoline and diesel engines for years, but there were problems with durability. Plus drivers had to make some driving adjustments with the way turbos delivered power. Newer turbos, though, have been vastly improved, and manufacturers are including them in more models. For example, Jeep offers its 2019 Cherokee with a choice of two engines that each make about 270 horsepower. One is a 4-cylinder turbocharged engine and the other is a 6-cylinder conventional gasoline engine. The general rule of thumb is: the fewer the cylinders, the better the fuel economy.

A turbocharged vehicle uses a turbine that is turned by exhaust gas. That compresses air that goes into the engine, which then allows it to use more fuel per second, increasing power. One advantage of a turbo is that it is only engaged when the driver demands more power from the engine by stepping on the throttle harder.

One thing to remember, though, is that turbocharged engines have additional parts and are more complex. That means they can be more expensive to maintain. The upside? You'll likely save fuel.

Like any complex machine, it's important that you maintain your turbo vehicle so it will give you more years of service. TJ's Auto Center Inc. technicians are trained to inspect and service the systems associated with a turbo engine. If you already drive a turbocharged vehicle, keep up your regular maintenance schedule to get the longest life and performance out of it.

Because of the advantages these powertrains offer, turbo engines are definitely here to stay.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886